1. Non-activated plans
If you purchased an eSIM and never activated it, you can request a refund within 14 days of purchase by writing to info@simamma.com with your order code.
2. Activated or used plans
Activated or partially used plans are non-refundable, as data has already been delivered by local operators.
3. Activation problems
If the eSIM fails to activate due to a service fault, contact us: we will verify with the network partner and offer a replacement or full refund.
4. Timing and method
Approved refunds are issued to the same payment method via Stripe, typically within 5-10 business days.
5. Top-ups
Top-ups follow the same rules: refundable only if not yet applied to the eSIM.